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FAQ
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Do I need a web3 wallet to use the terminal?
No, you can use the terminal without a web3 wallet. However, you will need a web3 wallet to fully make use of the trading features.
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How soon is new data available for querying?
We track new blocks in real time, so new data is available as soon as it is confirmed on the blockchain. Some post-processing is run on different intervals, you can read more about how individual insights are updated in the Explore section.
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Are there any limits to the amount of queries I can run?
There are currently no amount of times you can run a query, nor to the amount of different queries you can run. If a query is particularly complex it may time out, in which case you will receive an error message, however this is quite rare.
The quantity of saved queries you can have is limited by your subscription tier.
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Do I need multiple subscriptions to use the terminal with different chains?
No, you can use the terminal with multiple chains from a single account.
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How do I get access to the trading features?
Trading via the Gatsby terminal is currently only enabled for a select group of testers. If you are interested in being the first to try out this feature, please contact us, however please note that due to the strict requirements and need to work one-on-one with our team, we are currently onboarding very slowly.
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Do you have access to my funds?
When you open a trading account with us, you are the only one who can withdraw your deposited funds or any tokens traded. You can read more about how we ensure security in the Security section.
We will continue updating this FAQ as we receive more questions. If you have a question that is not answered here, please reach out to us via email, DM or our Discord server.